Online Store Policy
All online orders made on a working day will be processed on the next working day. "Working day" means any day from Monday to Friday but excludes public holidays, based on Singapore's calendar. An online order made on a non-working day shall be deemed made on the next working day.
1. Online Orders
By making an online order through www.pacificeshop.com, you agree that you are making an irrevocable offer to us and we reserve the right, without prior notification, to decline your offer. We may need to verify the information provided or request for further information prior to the acceptance of any online order. We will attempt (but not be obliged) to notify you in writing or inform/call you, as soon as possible, once we have accepted your online order.
1.1 Formation of a Contract
The display of the products or services on our Website shall not constitute an offer of the same for sale but an invitation to treat. No contract in respect of any products or services ordered by you shall exist between you and us until your online order has been accepted.
An online order may be submitted by following the online shopping process on our Website. After your online order is successfully submitted you will receive an 'Acknowledgment of Order'.
The receipt of an Acknowledgement of Order does not constitute the acceptance of an online order or a confirmation of an offer to sell.
The products and services available on our Website, including any prizes given away as part of promotional events, are for personal use only.
You may not sell or resell any of the products, services or prizes which you purchase or otherwise receive from us.
Customers below the age of 21 are to seek parental consent prior to submitting any online orders.
All prices shown on our Website are inclusive of GST and are in Singapore Dollars.
Delivery costs will be charged in addition to the listed price of the items ordered, if applicable. Any such additional charge will be clearly displayed and included in the 'Grand Total' upon checking out and submission of an online order.
1.4 Payment and Card authorisation
The following credit/debit cards and personal mobile wallets are acceptable for online payment subject to the card issuers' or personal mobile wallet providers' clearance and approval:
- DBS Paylah!
By making online payment through credit card, debit card or personal mobile wallet, you declare that you are duly authorised to use the said credit card, debit card or personal mobile wallet and you undertake not to reverse or cancel the said payment once cleared and approved by the card issuer or personal mobile wallet provider. In the event that the said payment is reversed or cancelled by the card issuer or personal mobile wallet provider for any reason whatsoever, you undertake to make alternative payment as soon as possible.
We reserve the right to withhold your related online order pending receipt of your alternative payment. Our online receipts are issued subject to the stated payment not being reversed or cancelled by the relevant card issuer or personal mobile wallet provider for any reason whatsoever.
When making payment for an online order with a credit or debit card or personal mobile wallet, please ensure that the available balance or credit limit, as the case may be, is sufficient to complete the transaction.
1.5 Refusal / Variation of Online Orders
We reserve the right to withdraw any products or services offered on our Website from time to time.
The display of any products or services on our Website at a particular time does not guarantee that the products or services will be available. We will inform customers via the given contact information in the event we run out of stock.
We will use our best efforts to process all online orders but in exceptional circumstances we may not process your online order even after "Acknowledgement of Order" has been sent.
We reserve the right to reject or cancel any online order at any time for whatsoever reason at our sole discretion. In the event that any online order is rejected or cancelled not due to your default, any payment made for the said online order shall be duly refunded.
In general, we will accept your online order unless:
- we cannot obtain the appropriate authorization for your online payment;
- we cannot complete your online payment process;
- we, the card issuer or the card processing service provider or personal mobile wallet provider suspects that fraud, attempted fraud or potential fraud may be linked to the credit card, debit card or personal mobile wallet used in the online payment;
- we have run out of stock;
- we are unable to arrange delivery;
- your online order was incomplete or not received by us due to disrupted internet connection or system breakdown; or some unforeseen circumstances have arisen.
2. Cancellation / Amendment of Online Order
Each accepted online order constitutes a legally binding agreement. We are not obliged to respond to or consider any requests to cancel or amend any online order.
In the event that we do accede to your request for cancellation or amendment of an online order, a S$15 Cancellation/Amendment Fee will be imposed on a per order basis. We reserve the right to impose reasonable terms and conditions for any consent to any cancellation/amendment of an online order.
3. Online Order Fulfillment
We shall make every effort to fulfill the accepted and fully paid online orders made by you through www.pacificeshops.com.
However, we shall not be liable to you or any person if we decline your online order for any reason whatsoever, or if we are unable to fulfill your accepted and fully paid online order because of unforeseen circumstances including changes to the item(s) ordered or the item(s) ordered has/have become unavailable/banned/withdrawn.
4. Pricing Policy
Be assured that we make all reasonable efforts to ensure that all details, descriptions and prices shown on our Website are accurate. The details and descriptions are strictly for your reference only and we do not represent or warrant the accuracy thereof.
However, errors may occur. If there is an error in the price or information displayed on our Website in respect of any of our products which an online order has been made, we will try to contact you as soon as possible. You will then have the options of reconfirming your online order at the correct price or cancelling it.
In the event we are unable to contact you on any price error, your online order will be automatically cancelled and any payment made will be duly refunded.
Corporate clients may contact us at [number] for more information on bulk purchase pricing and delivery.
We reserve the right to make adjustments to any published price of any item due to input error, discontinuation, stock clearance under the instruction of manufacturers and distributors and errors in advertising. Product prices at www.pacificeshop.com may differ from the prices shown at Pacific Bookstores.
5. Warranty, Return / Exchange Policy
All items purchased from www.pacificeshop.com, once sold, are non-returnable / non-exchangeable except for the following:
- items which, at the time of receipt by you, are faulty / damaged / torn. ("Damaged Items")
- items which are different from what is stated in the order invoice. ("Wrong Items")
Please report any Damaged Items or Wrong Items to our customer service within 7 days of receipt of the Damaged Items or Wrong Items, as the case may be.
Return / exchange of the Damaged Items or Wrong Items will then be arranged. Do note that all Damaged Items or Wrong Items must be returned to us in their original packaging and must be accompanied with the order invoice showing the date of purchase and order reference number.
Our customer service team may be contacted via email or at (+65) 6464 0111.
Please contact our customer service team for the pick-up of the Damaged Items or Wrong Items and re-delivery of the replacement thereof for local returns and exchanges.
Alternatively, local returns and exchanges may be carried out at our Exchange Centre situated at 14 Arumugam Road, #08-01 Lion Building C Singapore 409959. Prior arrangement for local exchange and/or return must be made with our customer service team prior to visiting our Exchange Centre.
For overseas returns, our customer service team will advise on the return and exchange procedures for the return of the Damaged Items or Wrong Items and the re-delivery of the replacement thereof on a case by case basis. We require pictures of the Damaged Items or Wrong Items to be emailed to us. Upon verification of the pictures and approval from our management, our customer service team will arrange the return and exchange accordingly.
Normal delivery lead time applies.
All products sold are restricted to the manufacturer's warranty only, if any. We do not warrant the quality of any of our products or their fitness for any purpose whatsoever and shall not be liable for any manufacturing or other defects howsoever arising in respect thereof.
6. Stock Availability
We do not guarantee the availability of any products offered on our Website.
In the event any item ordered has run out of stock, we will contact you as soon as possible. You will then have the options of cancelling the said item or confirming a backorder for the said item which shall be delivered to you as soon as new stocks are available. Any payment made for the said item shall be duly refunded if you choose to cancel the said item.
7. Delivery Policy
All items (including books, stationeries and peripherals) on our Website are supplied either directly from our warehouse or from our local/overseas suppliers depending on stock availability. As such, delivery lead times will be subject to the availability of stock at the time of the online order and depending on whether the order will be delivered from our warehouse or from our local/overseas suppliers.
We are committed to delivering all online orders in the shortest time possible. Most items to be delivered from our warehouse or local suppliers to a local delivery address will be delivered within 7 working days. Should there be any delays, you will be informed by our customer service team.
Most items to be delivered from our overseas suppliers or to be delivered to an overseas delivery address will be handed over to our courier for onward delivery within 7 working days.
We shall not be liable for any delays or non-delivery whether due to unforeseen circumstances or any other reasons whatsoever.
Should there be any delay or non-delivery of the items ordered online, please contact our customer service team. Our customer service team will assist you in tracking the delivery or arrange for the re-delivery of the items, as the case may be, if the delay or non-delivery is not due to your default.
If your online order consists of more than one item, the items may be delivered to you in separate packages at separate times.
8. Receiving your Ordered Items
It is your duty to ensure that you provide us with the correct and complete delivery address and all other necessary contact particulars, including your full name, contactable telephone numbers, and valid email addresses etc., when you register your account with us or when submit your online order.
Delivery of all online orders shall be made based on the address provided by you online. We are not responsible for any failed delivery caused by incorrect provision of delivery address. An online order shall be deemed fulfilled once the ordered items are handed over to the courier to be delivered to the address provided by you.
Please ensure that someone is available to receive the ordered items. At the time of delivery, if there is no one present to receive the ordered items, the courier will contact you or leave a note informing you that a delivery was attempted and providing you with the contact information to arrange re-delivery. It is your duty to make the necessary arrangement with the courier for the re-delivery. If the courier cannot contact you or your fail to contact the courier for re-delivery, the delivery will be deemed abandoned. The online order therefor will be deemed delivered and we will not entertain any request for re-delivery or refund.
We reserve the right in our sole and absolute discretion to modify without prior notice this Pacific eShop Online Store Policy. You agree that your continued use of our website after such modification shall constitute an affirmative acknowledgement by you of the modifications. As such, we recommend and advise you to visit this web page to review the prevailing Pacific eShop Online Store Policy each time you visit our website or when you make an online order.
Version: March 2016